Shipping

Shipping & Delivery

At Mad Ruffi Rugged, we aim to make delivery simple, secure and easy to track.

Shipping Options & Costs

Available shipping options and shipping costs will be displayed at checkout before you complete your purchase.

We work with trusted courier partners, including DHL Express, to provide secure and trackable delivery. The courier used may vary depending on your location, the product ordered and the shipping option selected.

Dispatch & Delivery Times

Once your order has been confirmed, it will be prepared for dispatch.

Delivery times vary depending on your location, product availability and the shipping service selected. An estimated delivery timeframe will be provided at checkout where available.

Please note that delivery estimates are a guide and may occasionally be affected by courier delays, public holidays, weather events or circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, we'll email you your tracking details so you can follow your delivery.

Please allow a short period after receiving your dispatch confirmation for tracking information to become active in the courier's system.

Delivery Addresses

Please make sure your delivery address is complete and accurate before placing your order.

For the most reliable delivery, we recommend using a residential or business street address. Some courier services may not be able to deliver to PO Boxes or parcel lockers.

If we're unable to ship your order to the address provided, we'll contact you to arrange an alternative delivery address.

Delivery Issues

If your tracking shows an unexpected delay or you have concerns about your delivery, please contact us and we'll assist with investigating the delivery with the courier.